Call Centre
T.A.S. Communications
When politeness counts, professionalism is important and the personal touch is vital…count on T.A.S.!
After-Hours Reception
Overflow & Offsite Reception
Paging & Text Messaging
Screening
Message Delivery
Appointment Scheduling
Reservations & Travel Arrangements
Wake-Up Calls
Professional Office · Small Business · Corporate · Service Industries · Medical and Veterinary · Manufacturing · Real Estate
- Provide consistent customer care
- Enhance customer satisfaction
- Offer 24/7 service
- Reduce operating costs
- Increase revenue
- Save time and money
| T.A.S. Reception Services | How You Benefit |
| After-Hours Reception | Go home and relax! We'll take care of your business 24/7 |
| Overflow/Offsite Reception | No busy lines, no lost opportunities. We take the calls you're too busy to handle |
| Call Forwarding and Call Screening | Hold uninterrupted meetings without missing important or urgent calls |
| Paging, Text Messaging, Batched Message Delivery | Stay in touch, control and customize your flow of information |
| Appointment Scheduling, Travel Arrangements | Let us take care of the details, while you take care of your business |
| Sick-Call Line | Manage your sick-call line with live-person reception and reporting, cut down on sick time |
| On-Call Roster Management | Manage your on-call schedule 24/7, including after-hours, weekends, holidays |
| Wake-Up Calls | Reliable and personable—no more clock worries! |
Award-Winning Courtesy, Accuracy and Speed
As the voice of your business, we understand that your success depends on the quality of our service and representation. We maintain high standards on your behalf by benchmarking our practices against industry standards, and participating in a third-party testing and awards program. T.A.S. is a eleven-time winner of the Canadian Call Management Association (CAM-X) Award of Excellence, in recognition of a high standard of courtesy, response time, accuracy and overall service to clients.
Get Professionalism, Flexibility and Reliability with T.A.S. Communications
- Tele-Reception staff receives hands-on training and extended on-floor mentoring
- Low Supervisor/Tele-Receptionist ratio
- Call quality control, call monitoring and call coaching in effect
- Call scripting created in consultation with client
- Support for one or several sites, with provincial and nation-wide capability
- Back-up systems in place in event of power outage
- All staff members have passed Criminal Background Checks